Terms and Conditions for online purchases

1. KnowHow NonProfit - Terms and Conditions for online purchases

1.1 KnowHow NonProfit (“KHNP”) operates an online platform to support the training and development of the voluntary and community sector.

1.2 KHNP is part of the National Council for Voluntary Organisations (NCVO). For the purposes of commercial activity, KHNP trades through NCVO.

1.3 The following terms and conditions relate to the purchase of downloadable reports and online training courses via the website www.knowhownonprofit.org and must be accepted to enable access to these reports and courses. 

1.4 These terms and conditions for online purchases should be read in conjunction with the terms and conditions related to the use of the website, the copyright statement and NCVO’s privacy and data protection statements.

1.5 KHNP reserves the right to change these terms and conditions from time to time without prior notification. 

2. Definitions

In these terms and conditions, the following terms shall have the following meanings, unless otherwise stated:

2.1 KHNP – KnowHow NonProfit

2.2 The site – KHNP website at www.knowhownonprofit.org

2.3 Registered user – individual registered on the KHNP website – www.knowhownonprofit.org/register

2.4 Item or items – downloadable reports and online training events

2.5 Point of sale - the time at which an item is made available for download and a registered user confirms their intention to purchase the item.

General conditions

3.1 All items purchased are for the sole use of the registered user or subscriber (individual or organisational) as the case may be, and are for private and domestic use only. The registered user undertakes not to copy, distribute, share or otherwise broadcast any items purchased from KHNP

3.2 All details provided through the site for the purposes of purchasing items are correct at the time of purchase.

3.3 All communication with KHNP in respect of the purchase of items should be done through the site or by email to studyzone@knowhownonprofit.org.

3.4 As part of the registration process, all users must define a username, provide a valid email address and create a password.  It is the responsibility of the registered user to ensure that every effort is made to keep the registration details secure and not to disclose them to anyone. Usernames cannot be transferred and registered users must not permit, either directly or indirectly, anyone other than themselves to use their username and password for the purchase of items.

3.5 It is the responsibility of the registered user to keep the username, password and contact details up-to-date.

3.6 These terms and conditions shall be governed in all respects by English law as if the contract was wholly entered into and wholly performed within England. The parties hereby submit to the exclusive jurisdiction of the English courts.

4. Conditions of Order Processing

4.1 Items may be purchased using the following credit / debit cards: Delta, Mastercard, Maestro, Switch and Visa. 

4.2 Items are generally available from their release date; occasionally, technical reasons may result in a delay to registered users being able to access the item. KHNP will make all reasonable endeavours to resolve any technical issues as soon as possible.

4.3 Credit / debit cards are debited at point of sale as defined in clause 2.5. Any delay to the registered user access the item for technical reasons will be dealt with as outlined in item 4.2.

4.4 Prices quoted on the site are inclusive of VAT and represent the price that will be charged to the registered user’s credit or debit card at point of sale.

4.5 The contract is formed between KHNP and the registered user at the point of sale and will be confirmed by email to the address supplied through the site. This confirmation email amounts to our acceptance of your offer to purchase the item.

4.6 Whilst KHNP makes every effort to ensure the accuracy of prices on the site, errors may occur. KHNP will use their best endeavours to correct any errors as soon as possible and to notify registered users of any amendments where such amendment affects their purchase of an item. The registered user will be given the option to cancel their order or to reconfirm the purchase of the item at the amended price. KHNP is under no obligation to fulfil a purchase order for an item which was advertised at the incorrect price.

4.7 Purchased items are non-exchangeable, non-transferable and non-refundable except where the registered user can prove that the item was wrongly described or was incorrectly supplied. 

4.8 Any item which is found to be damaged or incomplete should be notified to KHNP by email to studyzone@knowhownonprofit.org as soon as possible but no later than 14 days after point of sale. KHNP will take reasonable steps to provide an amended item within 14 days of notification or refund the cost of the item. 

4.9 It is the responsibility of the registered user to submit refund claims within 14 days of point of sale. Refunds will be at the discretion of KHNP and will be re-credited to the debit / credit card originally used for the purchase of the item. Such refunds will be processed within 14 days of receipt of the claim. KHNP reserves the right to refuse a refund and their decision is final.

4.10 Registered users are able to cancel the purchase of an item prior to the point of sale, in which event no debit from the credit or debit card will be made by KHNP.

4.11 Once the item has been made available to the registered user, cancellations will not be accepted unless covered by clause 4.7 above.

4.12 KHNP accepts no liability beyond a refund of the cost of the item.

5. Intellectual Property, Copyright Notices and Logos

5.1 For the purposes of these terms and conditions, Intellectual Property means patents, rights to inventions, copyright and related rights, rights in goodwill or to sue for passing off, rights in designs, rights in computer software, database rights, trade marks, trade names and domain names, rights in confidential information (including know-how and trade secrets) whether registered or unregistered and including all applications (or rights to apply) for, and renewals and extensions of, such rights and all similar or equivalent rights or forms of protection which may now or in the future subsist in any part of the world.

5.2 Intellectual Property appearing on the site which is the copyright of KHNP, the Big Lottery Fund or of the author asserting copyright as it appears alongside the publication, must not be used, distributed, sold, adapted or reproduced in any medium without licence.

5.3 The use of the Big Lottery Fund logo indicates that the Intellectual Property was developed with funding from the Big Lottery Fund and that NCVO has been granted a licence to use the Big Lottery Fund material. 

5.4 The use of the KHNP logo indicates that the material was developed from the resources of the KHNP organisation.

5.6 Clauses 5.1 to 5.6 are in addition to the information held in KHNP’s copyright statement.